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Here you’ll find a wide range of topics written by our experts on Salesforce:

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How Digital Platforms Drive Revenue by Becoming Essential to the Customer’s Daily Life
All - Blog, Business Intelligence, Customer Service, Data Cloud, Marketing, Marketing Automation, Sales, Technology and Solutions
By cloudity / 8 January 2026

How Digital Platforms Drive Revenue by Becoming Essential to the Customer’s Daily Life

Introduction: The Plateau of Traditional Loyalty Traditional loyalty programs – points, discounts, and tiered benefits – have lost their power...

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Omnichannel in the Age of AI: Integrating Channels and Optimizing Customer Experience in Retail
AI, All - Blog, Customer Service, Marketing Automation, Retail, Sales, Technology and Solutions
By cloudity / 9 December 2025

Omnichannel in the Age of AI: Integrating Channels and Optimizing Customer Experience in Retail

The modern consumer sees all your brand touchpoints as one. They expect a seamless, single conversation with a brand, whether...

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Free Tableau and Data Cloud licenses for Salesforce users
All - Blog, Customer Service, Data Cloud, Salesforce, Salesforce Releases, Salesforce Sales Cloud, Tableau, Technology and Solutions
By cloudity / 19 September 2023

Free Tableau and Data Cloud licenses for Salesforce users

This year's edition of Dreamforce, Salesforce's annual event, was full of interesting keynotes, but one piece of information in particular...

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What is Salesforce?
All - Blog, Customer Service, Marketing, Salesforce Sales Cloud
By cloudity / 19 July 2022

What is Salesforce?

It's easier to run a company and manage business processes with efficient tools. Regardless of industry or size. You will...

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Omnichannel Customer Service
All - Blog, Customer Service
By cloudity / 17 May 2021

Omnichannel Customer Service

Omnichannel customer service or Omnichannel customer experience have recently become very popular terms. No wonder – each of us is someone’s client...

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